Oklahoma City, OK (Oklahoma) 73112 Senior Homecare Providers

Posted by:
Adult Child Posted on:
07/24/2009

Relationship to this provider?
I used this service
Q. Your overall impressions of this provider?
A. If there are so many positive testimonials like the owners claims, why aren't some of them on here? This company is just that...a company that wants to make money and send the poorest, untrained workers they can to care for your loved ones. That way they do not have to pay them much and that's just the way it is. This guy is a shyster.
Q. Would you recommend this care provider?
A. No

Overall		(1.0/5)
Quality of Care		(1/5)

Posted by:
Adult Child Posted on:
07/24/2009

Relationship to this provider?
My loved one used this service
Q. Your overall impressions of this provider?
A. Repeatedly we tried to call the office to voice our concerns and no one would ever return our calls. Also my grandmother was never changed when we went to visit and I would have to do it. The caregiver knew she was soiled but did nothing. Their is no communication with the owners once you sign the contract. They are too busy schmoozing their way up the corporate ladder. Even after time and time again of finding my grandmother soiled nothing changed and they refused to return our calls.
Q. Would you recommend this care provider?
A. No

Inappropriate?

Overall		(1.0/5)
Quality of Care		(1/5)

Posted by:
Nurse Posted on:
09/15/2008

Relationship to this provider?
I am this provider
Q. Your overall impressions of this provider?
A. We regret we were unable to continue services to this client because of miscommunications between our office staff, family members and a private caregiver hired by the family.

We know we cannot make everyone happy all the time, although that is always our goal. We always strive to correct and learn from any negative experience. One problem employee is no longer with us. Our staff as well as both owners is assessable and responsive.

We have many, many testimonials from clients and their families reporting that our services have simplified and enriched their lives.

We invite you to call our offices and compare our services to any company in town. We have the best reputation in town because we have earned it over the last 10 years.

Posted by:
Adult Child Posted on:
04/09/2008

Relationship to this provider?
I used this service
Q. Your overall impressions of this provider?
A. We had a bad experience with this agency. Caregivers were repeatedly late and did not know how to transfer the patient and repeatedly dropped her. We have a log from the fire department on how many times they made a trip to my mothers house to get her up off the floor. The office staff is rude and unproffesional. When we called the office with a concern or problem, instead of being treated respectfully or with kindness they acted defensive and mad. Two of the office workers actually yelled at us. The last weekend before we fired this company, items were taken from my mothers house. We filed a police report but know we can't prove it. The owner said "If you will look on the service agreement:

"Client understands that Home Instead Senior Care is bonded and insured for employee theft, breakage, and dishonesty. All loses require a police report and are payable upon conviction."
He fully knows how hard it is to get a conviction.
One of the caregivers that same week-end actually left my mother alone to go get herself a hamburger. We do have proof of that. I couldn't responsibly recommend this agency to anyone. The owner is unaccessible and you can't get anywhere with the office staff. You can't run a reputable company and not be involved.
Q. Would you recommend this care provider?
A. No

Inappropriate?

Overall

(0.0/5)

Home Instead Senior Care