Home Instead Senior Care Review Homecare (Non-medical) Oklahoma City, OK

Home Instead Senior Care
Category: Homecare (Non-medical)
3623 NW 36th Street
Oklahoma City, OK 73112
(405) 521-1963
www.homeinstead.com/okc

Full-service Agency[?]
$$[?]

(add a review)

Agency Structure:	Franchisee
Full Service Agency:	Yes

Attendant Care

Companion Care

Home Maker

Home Health Aide

Respite Care

Language(s) Spoken:

English

PRICES MAY INCREASE. PLEASE CALL FOR MOST CURRENT INFORMATION.
Rate:	$17.50-$19.25/hour
Wake-up:	$35
Tuck-in:	$35
Live-in:	$215/day
Sleepover:	$115-$175/night
Minimum Hours per Day:	three
Minimum Days per Week:	one
Sliding Scale:	No

All reviews provided by consumers

Posted by:
Nurse Posted on:
09/15/2008

Relationship to this provider?
I am this provider
Q. Your overall impressions of this provider?
A. We regret we were unable to continue services to this client because of miscommunications between our office staff, family members and a private caregiver hired by the family.

We know we cannot make everyone happy all the time, although that is always our goal. We always strive to correct and learn from any negative experience. One problem employee is no longer with us. Our staff as well as both owners is assessable and responsive.

We have many, many testimonials from clients and their families reporting that our services have simplified and enriched their lives.

We invite you to call our offices and compare our services to any company in town. We have the best reputation in town because we have earned it over the last 10 years.

Posted by:
Adult Child Posted on:
04/09/2008

Relationship to this provider?
I used this service
Q. Your overall impressions of this provider?
A. We had a bad experience with this agency. Caregivers were repeatedly late and did not know how to transfer the patient and repeatedly dropped her. We have a log from the fire department on how many times they made a trip to my mothers house to get her up off the floor. The office staff is rude and unproffesional. When we called the office with a concern or problem, instead of being treated respectfully or with kindness they acted defensive and mad. Two of the office workers actually yelled at us. The last weekend before we fired this company, items were taken from my mothers house. We filed a police report but know we can't prove it. The owner said "If you will look on the service agreement:

"Client understands that Home Instead Senior Care is bonded and insured for employee theft, breakage, and dishonesty. All loses require a police report and are payable upon conviction."
He fully knows how hard it is to get a conviction.
One of the caregivers that same week-end actually left my mother alone to go get herself a hamburger. We do have proof of that. I couldn't responsibly recommend this agency to anyone. The owner is unaccessible and you can't get anywhere with the office staff. You can't run a reputable company and not be involved.
Q. Would you recommend this care provider?
A. No

Inappropriate?

Overall

(0.0/5)

All reviews provided by consumers