Alternate Choice, as an organization, believes that by listening closely to the information that a patient and family members give during the initial interview process, potential problems can easily be avoided. Basically, the agency aims for a good pairing between caregivers and patients—in fact, they assert an 80 percent success rate with initial matches. The agency will decline cases when it feels that it cannot fully serve the needs of a particular client. This personal approach ensures the staff's complete dedication to their clientele.