Last Updated: April 16, 2012
Personal Information Provided when Requesting Information on Senior Care Services or Facilities ("Senior Services Provider") On the Gilbertguide.com website, you will find web forms where you are requested to submit personal information in order to be contacted by Senior Services Providers (such as assisted living facilities or home-care providers). When you submit your personal information via such forms, we will make our best effort to convey the information you have provided to the Senior Services Provider that you have identified or, in some cases, to other Senior Service Providers that may meet your needs. Such Senior Services Providers will protect your personal information in accordance with their own privacy and information security policies.
Children's Personal Information Gilbertguide.com does not knowingly collect personally identifiable information from users under the age of 13. If we find out that we have such personal information, we will take reasonable steps to delete it.
Website Usage Information Gilbertguide.com collects non-personally identifiable information such as navigational data (log files, server logs, click-stream) and information about how our website is used by you (through cookies or web beacons, etc.). We also collect information such as the URL of the website you previously visited and the time of day that you use our website. Gilbertguide.com also keeps track of the pages you visit within our website. You can set your browser to notify you when a cookie is sent, or to refuse or delete cookies altogether, but in such cases many features of our website will not function as designed.
Third-Party Ad-Serving Companies On our website, we will display third-party advertisements. We allow third-party ad-serving companies or ad networks to display advertisements on our website. Some of these ad networks may set a persistent cookie on your computer in order to recognize your computer each time they send you an online advertisement. Thus, third party ad-serving companies or ad networks may compile information about where you are using your computer, where you saw their advertisements, and which ads you clicked on. This information allows the third party to deliver targeted advertisements that they believe will be of most interest to you. Gilbertguide.com does not have access to the cookies that may be placed by the third-party ad-serving companies or ad networks. We will not share information that will specifically identify you to an ad-serving company.
Personal Information Gilbertguide.com uses the personal information that you submit to help enhance and personalize your use of our website. This information also allows us to provide you with relevant content, information, and advertising (on our website, in newsletters, via e-mail, etc.).
When you respond to an offer of information or a service on Gilbertguide.com (for example, by completing an online form), Gilbertguide.com may use that information to connect you to a specific provider or with a trusted partner who will provide the information or service that you requested.
Gilbertguide.com may also use your personal information to respond to your inquiries, send you service e-mails with important information regarding our website and related services, and to send you newsletters and offers.
Non-Personal Information We use anonymous and aggregated data to create statistics and reports for various business purposes. We may aggregate anonymous data and share it with our advertisers or Gilbertguide.com partners in order to offer you potentially desirable content, products, and services.
The website usage information we collect is used by Gilbertguide.com to monitor and improve the operation, technical functions, and quality of our website and services. This data is also used by Gilbertguide.com to deliver customized content and advertising to you when your online behavior indicates that you are interested in a particular subject area.
Disclosure of Data Gilbertguide.com does not disclose your personal information to third parties except under certain circumstances. Set forth below are various circumstances under which Gilbertguide.com may disclose your personal information:
Before we disclose your personally identifiable information for other reasons, we will first obtain your consent, via e-mail, click-through, an online opportunity to enter your preference, or some other manner.
In the event that we disclose your personally identifiable information in accordance with this section ("Disclosure of Data"), we will require third parties to take appropriate measures to protect and maintain the privacy and confidentiality of your personally identifiable information.
Gilbertguide.com customers may choose whether to provide personally identifiable information at the time of collection. In addition, customers may stop the delivery of future e-mail communications by unsubscribing at any time. For instance, each e-mail you receive (aside from "service e-mails") contains instructions explaining how to stop receiving such e-mails.
If your personally identifiable information (such as zip code, phone, or e-mail or postal address) changes, or if you no longer desire our service, we provide a way for you to correct, update, or delete/deactivate your personally identifiable information. This can be done by visiting the Profile page on our website or by e-mailing our Customer Support service at firstname.lastname@example.org.
We are committed to the protection of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.
You should keep in mind that no Internet communication is ever completely secure or error-free.
Chief Privacy Officer, Gilbertguide.com
2600 El Camino Real
San Mateo, CA 94403